Refund policy

Return & Refund Policy

Due to the hygienic nature of raw and virgin hair products, ALL SALES ARE FINAL. 

We do not accept returns, exchanges, or offer refunds once an order has been placed and processed. 

Explanations & Issue Resolution:
• Order Changes/Cancellations: Please double-check your order selection before placing it. Once an order enters our 3–5 business day processing window, it cannot be altered or canceled.
• Damaged or Incorrect Items: In the rare event that you receive a defective item or an incorrect order, you must contact customer support within 48 hours of delivery at shereesebykhaliah.com with photo and video proof. Unopened, unused items verified as incorrect by our team will be eligible for an exchange or store credit.
• Chargebacks & Disputes: All orders are tracked, verified, and logged prior to dispatch. Unauthorized chargebacks or fraudulent claims will be contested with complete documentation (including shipping logs, signature delivery confirmation, and IP logs).